Accessibility and Civil Rights


The Georgia Regional Transportation Authority is an Equal Opportunity, Affirmative-Action Organization committed to cultural, racial, and multi-ethnic communities and compliance with the Americans with Disabilities Act. The Georgia Regional Transportation Authority (GRTA) and its Xpress regional commuter service do not discriminate against persons with disabilities in the provision of its transportation and other services.



Your Rights Under the Civil Rights Act of 1964


GRTA Statement of Policy with Regard to the Civil Rights Act Title VI

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance."

The Georgia Regional Transportation Authority (GRTA) and its Xpress commuter service are committed to ensuring that no person is excluded from participation in, or denied the benefits of, its transit services on the basis of race, color, or national origin, as protected by Title VI.

Filing a Discrimination Complaint

Any person who feels that they have been discriminated against is encouraged to report such violations to the GRTA's Civil Rights Officer in writing. The appropriate instructions/forms may be downloaded here, or picked up at GRTA Customer Service (see address below) or requested by mail at 404-463-3000. To request additional information on GRTA's non-discrimination obligations or to file a Title VI Complaint, please call 404-463-3000. The complaint may be submitted by mail to the following address:

GRTA Title VI Officer
Georgia Regional Transportation Authority
245 Peachtree Center Ave., Suite 400
Atlanta, GA 30303
By fax: 770-334-5249
By e-mail: customerservice(at)grta(dot)org.


Filing a Service Complaint

Persons may file a complaint regarding the Xpress regional commuter service by contacting the Transit Division Director directly at the following address, telephone or fax number, or email address:

Transit Division Director
Georgia Regional Transportation Authority
245 Peachtree Center Ave. NE, Suite 400
Atlanta, GA 30303
Phone: 404-463-3094

Email: customerservice(at)grta(dot)org.


Complainants have the right to complain directly to the appropriate federal agency. However, we encourage complaints be filed within one-hundred eighty (180) calendar days of the last alleged incident.

GRTA prepares and maintains a list of active investigations with information related to the date, summary of the allegation(s), the status and actions taken by the recipient or sub-recipient in response to the complaint.



Accessibility and ADA


Filing an ADA-related complaint

Persons may file an ADA complaint by filling out the ADA Complaint Form and forwarding it to the GRTA ADA Coordinator at the following address, telephone or fax number, or email address. Complainants may also contact the ADA Coordinator directly to describe the nature of the complaint if they are unable or choose not to use the PDF complaint form.

Click here to access ADA Complaint Form


Alex Poznanski

ADA Coordinator / Transit Program Analyst
Georgia Regional Transportation Authority
245 Peachtree Center Ave. NE, Suite 400
Atlanta, GA 30303-1493
Phone: 404-463-0831
Fax: 770-408-4934
Email: ADA(at)grta(dot)org  

Complainants have the right to complain directly to the appropriate federal agency. However, we encourage complaints to be filed with GRTA first, within one-hundred eighty (180) calendar days of the last alleged incident.

GRTA prepares and maintains a list of active investigations with information related to the date, summary of the allegation(s), the status and actions taken by the recipient or sub-recipient in response to the complaint. GRTA will promptly communicate its response to complaint allegations, including its reasons for the response, to the complainant by a means that will result in documentation of the response.

Reasonable modification of policies and practices

GRTA will make reasonable modifications to policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability or to provide program accessibility to its services, subject to the limitations of Federal Regulations § 37.169(c)(1)–(3).

Individuals requesting modifications to GRTA Xpress service shall contact the ADA Coordinator using the contact info shown above, and describe what they need in order to use the service. Individuals requesting modifications are not required to use the term “reasonable modification” when making a request.


Do you need information in a language other than English or in an alternative format?

GRTA is committed to providing open access to its services to persons with limited ability to speak or understand English and complies with Title VI of the Civil Rights Act of 1964, as amended (42 U.S.C. 2000d); Section 22 of the Master Agreement, Federal Transit Administration C.A. (3), October 1, 1996: and 49 U.S.C. 5332, "Non- Discrimination." Our Regional Customer Service Center has access to an interpretation service that provides interpreters for more than 170 languages.

Promotional brochures are available in Spanish, Korean and Vietnamese. Route brochures in languages other than English, in Braille, large print, audiocassette, or computer disk are available upon request on an as-needed basis. This website has buttons for automated language translations at the bottom of each page.

For more information and to see a copy of our Limited English Proficiency (LEP) plan, please call customer service at 404-463-GRTA(4782) or e-mail customerservice(at)xpressga(dot)com.

 

RELATED INFORMATION
Discrimination Complaint Form (DOC)
About Us
Contact Information


MORE IN THIS SECTION
Media Kit
Xpress For Employers
ARRA
State Employee Commuter Assistance Program
Transportation Partners
Doing Business with GRTA
 


 
 
  About GRTA

Board of Directors
Board Meetings
Governor's Development Council
Staff & Leadership
Career Opportunities
  Core Businesses

Regional Commuter Transit
  Xpress
  Vanpool
Transportation Performance Management
  Developments of Regional Impact
  Rural and Human Services Transportation
  Transportation Improvement Program
  Resources

Media Kit
Xpress For Employers
Accessibility and Civil Rights
ARRA
State Employee Commuter Assistance Program
Transportation Partners
Doing Business with GRTA
  Bid Opportunities
  Vendor Registration
  Contact GRTA

Phone: 404-463-3000
Fax: 404-463-3060
comments@grta.org


245 Peachtree Center Avenue, NE
Suite 400
Atlanta, GA 30303-1223


 
Copyright 2004-2013 by the Georgia Regional Transportation Authority
245 Peachtree Center Ave. NE, Suite 400, Atlanta, GA 30303 (404)-463-3000
Please contact the webmaster if you experience any technical problems while using our site.